Privacy Policy

This privacy policy sets out how Newton Sewel Ltd (Newton Grove CL) uses and protects any information that you give Newton Sewel Ltd (Newton Grove CL) when you use this website.

Newton Sewel Ltd (Newton Grove CL) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Newton Sewel Ltd (Newton Grove CL) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018

Who we are

Our website address is: https://newtongrove.co.uk. This offers information on Newton Grove CL a Caravan & Motorhome Club Certificated Location. The site is owned and operated by Newton Sewel Ltd

What we collect

We may collect the following information provided by you or an agent/representative acting on your behalf when:

• your name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to CAMC member bookings, membership no. & outfit type
• forms are completed on our website or our online booking system
• we receive an email or a letter
• information is provided to us by telephone
• you tell us in person.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Processing, confirming bookings, sending arrival information via text & email
• Respond to any questions or comments via e-mail, telephone or post.
• Provide information that may be useful to you
• Request feedback about your stay with us, the booking experience and our website. This is sometimes done in conjunction with Free-to-book.
• Return any items that you may forget to take with you
• We may use the information to improve our service.
• We may periodically send promotional emails about site updates, special offers or other information which we think you may find interesting using the email address which you have provided.
• We do not currently -obtain payments for our services via credit/debit card

Comments

When visitors leave comments/reviews about our site on CAMC, Google or our Facebook page and other campsite finders, we may publish them on this websites reviews page to help others make an informed discision who are contemplating a visit. If you do provide feedback this may be used for marketing purposes, but we will not disclose any of your personal information

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you make an enquiry via the contact form, I will receive your name, email address, phone/contact no., club membership no., subject & message if filled in from this website. I will only use these details to process and deliver your booking or enquiry, or deal with any queries you have related to that.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Like millions of other website owners, we use Google Analytics. Google Analytics is a piece of software that grabs data about our visitors.

What does Google Analytics record?

• What website you came from to get here.
• How long you stay for.
• What kind of computer you’re using.
• And quite a bit more!

What do we do with your data?

The tracking information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows me to make better decisions about content on the website.

Very occasionally, we may compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this report.

All of our activity falls within the bounds of the Google Analytics Terms of Service.

Want to opt out of tracking?

You can  opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

Who we share your data with

We may share your personal data with third parties with which we have partnered to enable an integrated user experience. In particular, we work with Freetobook who provide our booking engine (we currently do not use processing of Debit and credit card information). We also supply your email address to Freetobook for the sole purpose of obtaining feedback about your stay. You are under no obligation to provide such feedback, and you will only receive 1 email from our partner. If you do provide feedback this may be used for marketing purposes, but we will not disclose any of your personal information.

Please rest assured that we only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

The only circumstances in which I will share your data are in processing your'e booking or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Freetobook online booking system (to process your booking, payment/s and provide availability calendar for pitches)
• To comply with legal or tax obligations.

We do not sell your personal data to third parties, nor will we provide your personal data to third parties, unless obligated by law, for instance in case of a lawful request by law enforcement authorities.

How long we retain your data

We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse.

Your data is stored on a secure database operated by our booking manager freetobook. This database is fully compliant with the GDPR data rules.

This freetobook database does not store or capture any personal data other than as detailed above. Neither Newton Grove or freetobook will transfer any personal data to any other party if it is not part of the booking and review process.

Booking forms are kept in a secure location and can only be accessed by authorised personnel, forms are only kept for as long as is reasonable and destroyed using a security grade shredder.

What rights you have over your data

You may request that we provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity ( e.g. a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)

You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity (see above) we will be happy to comply with a request to delete your data.

You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us as listed below under "our contact information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our contact information

You can contact the data-controller of your personal information as it relates to Newton Grove Website by email newton.grove@btconnect.com or writing to Newton Sewel Ltd, St Peters Close, South Newington BANBURY, OX15 4JL

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